What is DISH Network® ?
DISH Network® (Nasdaq:DISH) serves more than 13 million satellite TV customers through DISH Network®, and is a leading U.S. provider of advanced digital television services. DISH Network's services include hundreds of video and audio channels, Interactive TV, Pay-Per-View, DISH On Demand , HDTV, sports and International programming, together with Standard Professional Installation and 24-hour customer service. DISH Network® has been a leader for 25 years in satellite TV equipment sales and support worldwide. DISH Network® is included in the Nasdaq-100 Index (NDX) and is a Fortune 500 company. Where is DISH Network® offered?
DISH Network service is offered all over the U.S. including Hawaii , Alaska and Puerto Rico . Areas outside the continental United States will usually need a larger dish to receive an adequate signal. The size of the dish may range from a 24-inch dish to a 1.5 meter dish depending on the location. Please click here to locate a retailer near you. The retailer will be able to determine the correct size dish needed in your area. Please click here for a list of programming available in Hawaii, Alaska and Puerto Rico. Unfortunately we are prohibited from distributing our programming services to anyone residing outside of the United States and its territories and possessions at this time. How can I find a local retailer?
We are a Local Retailer. I found an error on your website. Who should I notify?
Our web site is constantly under construction to provide our customers with the most up-to-date information available. If you discover a problem with our web site, please notify our Webmaster by clicking here and entering Webmaster as the category. How do I disconnect my account?
We understand that situations arise which force our customers to disconnect their services. In order to process this request we ask that the account holder please contact DISH Network® or local retailer as soon as possible. Our toll-free customer service line is open 24-hours-a-day, 7-days-a-week including all holidays. Can I stop receiving statements in the mail?
Yes, you may discontinue receiving your monthly statement in the mail. Simply log onto My Account and choose Manage Your Bill. Then choose Paperless Billing, check the box and click submit. You can view your current and previous billing statements online each month by logging onto My Account. You may also select paperless billing on the front of the remittance slip that you return with your payment. What are partial-month billing charges?
When you want to change your programming you don't have to go through the hassles of waiting until the end of your billing period. If you decide to change programming in the middle of your billing period you will receive “partial-month charges” on your next bill. This means that your account will be charged or credited from the day you make the change through the end of the current billing period. Since DISH Network does not issue an interim billing statement for each programming change, all changes will be reflected on your next billing statement. What is a Service Access Fee?
The Service Access Fee is a $6.00 monthly fee applied to all accounts that do not subscribe to one of our basic programming packages. The costs we incur to deliver specialty programming are far greater than what we pay for our basic packages. This small monthly charge allows us to provide specialty programming at a reasonable price. Why does DISH Network charge a receiver lease fee for my Standard or High Definition receiver? The receiver lease fee for the first activated receiver on your account is included in your programming package price when you subscribe to qualified programming. An additional receiver lease fee of $5.00 per month for a standard definition receiver (Solo, Duo, Solo DVR, and DuoDVR), or $7.00 per month for a high definition receiver (HD Solo, HD Duo, HD Solo DVR, or HD DuoDVR) will be charged to your account for each receiver activated beyond the first. What is the procedure and cost of downgrading programming?
In order to remove or change programming, please contact our Customer Service Center. We are not able to remove or change services online or via email. Please be advised that there is a $5.00 transaction fee for removing or changing (trading for a like-priced package) programming. The fee to remove or change adult programming is $10.00. If you are participating in a promotion with a mandatory commitment period, you may incur a cancellation fee if your programming subscription drops below the minimum requirements. If you are an annual subscriber and change your programming within 30 days of the renewal period, we will gladly waive the $5.00 transaction fee. 
